Please refer to our Return Policy here.

Items may be exchanged within fourteen (14) days of the receipt of the item. The shipping

fee for the original item will not be refunded and the shipping fees for the new item and the

item to be exchanged will be shouldered by the buyer, unless items received were already

damaged or the customer received a wrong item.

Unfortunately, items bought on Sale cannot be returned or exchanged.

Once your order is placed, a standard processing time of 3-5 business days is required

before the order is shipped out.

Once you send proof of payment to customersupport@illestglobal.com you will receive e-

mails about your order. Below are the kind of e-mails that you might receive:

Order Confirmation – This e-mail confirms that we have received your order. This order

confirmation acts as an invoice and includes your order number and all relevant details.

Shipment Confirmation – This e-mail confirms that your order has been shipped.

Note: The Rail explicitly reserves the right not to accept your order and to cancel the

Purchase.

If you do not receive an email from ILLEST within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by customerservice@illestglobal.com

All orders within the Metro Manila area will take 5-7 business days to arrive. All orders

outside the Metro Manila area will take 9-12 business days to arrive. For the health and

safety of our community, our warehouse will be operating with a skeletal workforce. Please

expect delays with shipping.

Shipping fees will depend on the weight and sizes of the orders. Fees will be computed

upon checkout.

We do occasionally offer promotional or discount codes. Unless otherwise stated, these

codes will work on Full-Priced items excluding special collaborations. Codes will sometimes

be valid on already discounted items. You can apply your discount code from your shopping

cart. 

Codes will not be honored past the advertised expiration date. Codes are only valid on

advertised product and in the region in which it is advertised. We reserve the right to not

honor any code that was not distributed through our own advertising (email, social, etc.) and

orders may be cancelled if a code is misused.

To be in the loop on these promotions, we advise that you sign up for our email newsletter

on the homepage or follow us on social media.

Unfortunately all orders once placed are considered final. You can use the code in your next order if code is still available. 

All orders are available to Philippine residents only. But check out our USA site www.illestbrand.com

If you wish you cancel your order/s, please contact us at

customersupport@illestglobal.com