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DUE TO COVID-19 COMMUNITY GUIDELINES, PLEASE BEAR WITH US ON POSSIBLE DELAYS
The size charts vary per collection or design we make.
You can see the size chart corresponding to the product in each products page.
Please refer to our Return Policy here.
Items may be exchanged within fourteen (14) days of the receipt of the item. The shipping
fee for the original item will not be refunded and the shipping fees for the new item and the
item to be exchanged will be shouldered by the buyer, unless items received were already
damaged or the customer received a wrong item.
Unfortunately, items bought on Sale cannot be returned or exchanged.
All items are non-refundable. A voucher will be issued to the customer amounting to the
same price that the original item was purchased. Website has the right not to honor the
exchange in case item/s has been damaged or worn.
Once your order is placed, a standard processing time of 3-5 business days is required
before the order is shipped out.
Once you send proof of payment to email@example.com you will receive e-
mails about your order. Below are the kind of e-mails that you might receive:
Order Confirmation – This e-mail confirms that we have received your order. This order
confirmation acts as an invoice and includes your order number and all relevant details.
Shipment Confirmation – This e-mail confirms that your order has been shipped.
Note: The Rail explicitly reserves the right not to accept your order and to cancel the
If you do not receive an email from ILLEST within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by firstname.lastname@example.org
All orders within the Metro Manila area will take 5-7 business days to arrive. All orders
outside the Metro Manila area will take 9-12 business days to arrive. For the health and
safety of our community, our warehouse will be operating with a skeletal workforce. Please
expect delays with shipping.
Shipping fees will depend on the weight and sizes of the orders. Fees will be computed
Please reach out to us through email@example.com
We do occasionally offer promotional or discount codes. Unless otherwise stated, these
codes will work on Full-Priced items excluding special collaborations. Codes will sometimes
be valid on already discounted items. You can apply your discount code from your shopping
Codes will not be honored past the advertised expiration date. Codes are only valid on
advertised product and in the region in which it is advertised. We reserve the right to not
honor any code that was not distributed through our own advertising (email, social, etc.) and
orders may be cancelled if a code is misused.
To be in the loop on these promotions, we advise that you sign up for our email newsletter
on the homepage or follow us on social media.
Unfortunately all orders once placed are considered final. You can use the code in your next order if code is still available.
All orders are available to Philippine residents only. But check out our USA site www.illestbrand.com
If you wish you cancel your order/s, please contact us at
All information shared with ILLEST when placing an order is confidential. We use secure
systems in order to insure that details pertaining to your accounts remain private.